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© 2019 ENCHANTED ATELIER BY LIV HART
 
Terms & Information
By submitting your order you agree to the ordering terms below.
*Wholesale accounts agree to the terms at the bottom of the Wholesale account page.
 
Orders, Delivery, & Cancellation
Orders will only be honored if they are placed and paid for via this online "Shop" or through orders@livhart.com.
We will not honor order requests placed via social media messaging.
 
Delivery Schedules
Store sample orders ship in 8-16 weeks
 
Bride/client orders ship in 8-12 weeks 
 
Rush orders ship in 4 weeks 
(Available for individual bride orders only.)
 
Please allow additional time for delivery depending on the delivery service selected by you. Orders are processed Monday-Friday from 9 am-3 pm EST. Orders placed after 3 pm on Friday will be processed for production the following Monday. If an order is placed during a holiday it will be processed during the next business day. We are not responsible for any damage incurred during delivery or items lost or stolen once the item has been delivered. 

 

Please allow enough time for the delivery of your accessory(s) before confirming time-sensitive appointments such as portraits, fittings, or hair trials. In most cases, it is not possible to speed up the delivery of your design after the order has been processed. Please contact us prior to completing a rush order to make sure that option is currently available for the style you selected. We always do our best to ship as early as possible but often times orders do take the full production time to arrive to be completed.
 
You must be an authorized wholesale account to place an order via the wholesale page.  Any non-wholesale orders will be canceled and refunded. To become an authorized retailer you may request more information at wholesale@livhart.com.
 
Rush Orders
Please contact us prior to ordering if you should need a rush order. A rush order is any order that ships in 4 weeks or faster. Email us at orders@livhart.com if you should need an item faster than 4 weeks and we will do our best to accommodate your request. A rush fee of $35 is charged for all rush orders. No cancellation or returns as each design is hand-crafted just for you. 
 
Cancellation or Returns
No cancellation or returns can be made for headpieces, veils, or accessories as each design is handcrafted just for you. We do not accept cancellations or returns once an order has been placed as we have put it into production. Please refer to the shoe return policy below. There is a limited return policy available for shoes. 
 
Shoe Cancellation
Customers within the United States and Canada:
Unless specified in the listing, you may return new, unworn shoes in their original packaging within 30 days of purchase for exchange or a full refund minus shipping fee Bella Belle has incurred to ship the shoes.  This means the shoes must be received by us within 30 days after purchase.  Shoes must be in their original condition and packaging with no signs of wear.  We advise our customers to try on shoes on carpeted areas to prevent scuffing.  If the shoes are returned with scuff marks, signs of wear, toe marks,  scuffed soles, we will not be able to process the return / exchange. Customers are responsible for all exchange and return postage fees.  We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).  All custom items are final sale.  Custom items are identified in the product listings.  Items offered at 30% or more discount are final. Purchases made using our store gift card / gift certificates are only eligible for exchange of equal value.  We do not make any exceptions for anyone, and by making a purchase, you agree to abide to our store policies.    
 
Customers outside the United States and Canada
You may return new, unworn shoes for store credit or exchange only.  Shoes must be in their original condition and packaging with no signs of wear.  We advise our customers to try on shoes on carpeted area to prevent scuffing. If shoes are returned with scuff marks, signs of wear, toe marks, we will not be able to process the return / exchange. Customers are responsible for all postage fees.  We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).  All custom items are final sale.  Items offered at 30% or more are final.  Purchases made using our store gift card / gift certificates are only eligible for exchange of equal value. We do not make any exceptions for anyone, and by making a purchase, you agree to abide to our store policies.   

You should expect to receive your refund within four weeks of giving your package to the return shipper.  However, in many cases you will receive a refund more quickly.   This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply fill out the return form that is enclosed with your purchase, or contact us at contact@bellabelleshoes.com to start your return process.  We'll notify you via e-mail of your refund once we've received and processed the returned item.
 
Promotion Codes
Should you place an order during a promotion, you may only use (1) promo code per order. Multiple codes may not be combined. Promo codes may not be used retroactively and do not apply to past orders. 
 
Duties & Taxes
International client orders are responsible for all duties & taxes.
 
Payment Options
We accept Visa, MasterCard, AMEX, & PayPal. PayPal offers financing options should you want to pay for balance over time. You may pay your balance via PayPal even if you do not have a PayPal account. A link to a payment screen is available directly from our online account invoice. PayPal is a secure payment processing method.
 
Product Materials and Production
We design with a variety of the best materials including Swarovski crystal and pearls, freshwater pearls, glass pearls, crystal, French lace, metal plating, silk & satin ribbons, and fabrics. Our designs are produced in the USA. Please allow for slight variations as our designs are hand-crafted.
 
Custom Designs
Custom designs cannot be returned or canceled once put into production. Please contact us at orders@livhart.com for any additional information. 
 
Contact
We regularly check the email orders@livhart.com . Please contact us via this email address and we will respond within 24 hours, Monday-Friday from 10 am to 3 pm EST, excluding holidays and weekends.
 
Social Media Communication
Communication via social media outlets will be directed to our email at orders@livhart.com.